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How long can it take to receive an outcome to the chargeback?

On Average, a case is closed within 30 days of the initial notification, however, each case is different and depends on a lot of external factors.

Generally speaking, we should have a complete answer within 45 days to when the chargeback was first initiated. However, in some cases it can take up to 6 months for a final resolution to be confirmed.

Payyo will inform the merchant with any updates or requests from the card issuer.

Updated on February 17, 2021

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