Refundable Bookings – Customer Journey Contents 1. Payment for the booking is made and the customer receives a booking confirmation email2. Customer clicks one link to open Refund Application Form & completes3. Team review Application within 24 hours4. Customer is refunded directly to their chosen bank account You must log in to view this article Updated on March 14, 2023 Was this article helpful? Yes No Related Articles Refundable Bookings – FAQ