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What if I have a pending refund due to low balance and a dispute arrives?

A dispute will always take preference over a refund. If there is a pending refund due to insufficient funds, the refund request will be cancelled and a dispute will be opened instead. 

It is the merchant’s responsibility to ensure their balance is topped up and a refund was successful. A small fee may be applied.

To proceed with returning the money to the customer, Payyo will accept the dispute and close the case in favour of the cardholder.

Updated on July 7, 2020

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