According to Credit/Debit Card regulations, the cardholder has the right to dispute the charges for three main reasons:
- The payment was not authorised by the cardholder
There are 3 potential explanations for this:
- The cardholder does not recognize the transaction on their bank statement.
- The transaction was fraudulent – The cardholder was not aware their credit/debit card was being used for this purchase.
- The cardholder’s bank has filed the chargeback.
- The product or service was not received
In many cases, there are 3 potential explanations for this:
- The cardholder claims the product or service they paid for was not received.
- The product/service was cancelled and the cardholder was expecting a refund.
- The cardholder may have cancelled the product/service themselves and did not follow the cancellation policy.
- The product or service was not as described
There are two potential explanations for this:
- The cardholder may be dissatisfied or feels the product or service was not as described when they were making the booking.
- The cardholder may feel they did not receive the full product/service they initially booked.