When do I receive a notification in case of pending refunds?
We do send out a refund overview and inpayment link two times per week (Tuesday and Friday). If you wish...
Refunds and Cancellations
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What happens if I do not have enough balance to cover refunds?
If the merchant doesn’t have a positive balance in the booking currency in Payyo, the refund will remain in the... -
What are the costs for a refund?
Payyo charges only the fix cost for a refund. The commission will be refunded to the end customer. You can... -
What is the difference between a refund or a chargeback?
The main difference is who takes the action to initiate the reversal process. A chargeback is a dispute that is... -
How do I top up my balance?
It may occur that your Payyo account balance goes negative, most likely because of Chargebacks, or that you don’t have...
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