When can I process a refund or cancellation for a customer?
You can only refund a transaction with SETTLED status. For most payment methods, transactions can be refunded any time after...
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Can I issue a refund for an alternative payment method (APM)?
It is possible to make an automatic refund for all alternative payment methods Payyo offers. For more information about which... -
I received a refund notification via e-mail. What do I have to do?
I case you received a refund notification from Payyo this means that you do not have enough balance in your... -
When do I receive a notification in case of pending refunds?
We do send out a refund overview and inpayment link two times per week (Tuesday and Friday). If you wish... -
What happens if I do not have enough balance to cover refunds?
If the merchant doesn’t have a positive balance in the booking currency in Payyo, the refund will remain in the...
