If you found an unrecognized transaction in your bank statement that mentions Trekksoft AG you probably have made a payment to a Company that uses Payyo, the Payment Gateway from Trekksoft Group. Payyo is used by many Marketplaces and SAAS companies and you can learn more about us by checking www.payyo.ch
How to know what the charge was for?
Check your e-mail for the mentioned amount, usually when a booking is made the service provider sends a confirmation e-mail mentioning the service that was bought and the amount that was charged.
Look at the description of the movement in your bank statement. After Trekksoft AG usually it’s mentioned the name of the service provider.
If the information doesn’t help you to identify the transaction contact Payyo providing the following information:
- The last 4 digits of your card
- Name on the card
- amount charged
- day of the charge
- Description of the charge in your bank statement
- For Twint transactions, the exact hour of the charge can be useful.