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A transaction was declined. What does that error number code mean?

In the section Declines in your Payyo Backoffice you can find the reason why a transaction was declined. The great filter option will help you to find the declined transaction you are looking for.

There are many reasons why card schemes refuse a transaction. The corresponding authorization responses we receive are not the same for all schemes and change from time to time.

Here is an overview of general raw acquirer responses to refused and cancelled transactions that might help you to understand the problem.

LAST JOURNAL TYPE: Cancelled

RAW ACQUIRER RESPONSE: 00: Approved or completed successfully

DESCRIPTION :The transaction was cancelled after being initially approved by the issuer. This can be due to various reasons, for example, if the shopper returns goods after purchase.

 

LAST JOURNAL TYPE: Refused

RAW ACQUIRER RESPONSE: 01: Refer to the card issuer

DESCRIPTION :The transaction was refused by the card issuer. The guest should contact their bank for clarification.

 

LAST JOURNAL TYPE: Refused

RAW ACQUIRER RESPONSE: 03: Invalid merchant

DESCRIPTION: The transaction was refused by the card issuer.

 

LAST JOURNAL TYPE: Refused

RAW ACQUIRER RESPONSE: 04: Captured card/Pick-up

DESCRIPTION: The card issuer requests to retain the card. This can be due to a suspected counterfeit or stolen card. This reason is used in an E-Commerce environment although it originates from a POS (Point Of Sale) environment.

 

LAST JOURNAL TYPE: Refused

RAW ACQUIRER RESPONSE: 05: Do not honor

DESCRIPTION: This is a generic refusal that has several possible causes. In most of the cases the following reasons apply:

  • The issuing bank declined the transaction due to high amount and/or fraud risk
  • The card holder typed the wrong CVV code.

The shopper should contact their issuing bank for clarification, e.g. call the number on their credit card and ask the bank to approve the payment. 

 

LAST JOURNAL TYPE: Refused

RAW ACQUIRER RESPONSE: 06: Error

DESCRIPTION: Payment could not be authorized and resulted in an error.

 

LAST JOURNAL TYPE: Refused

RAW ACQUIRER RESPONSE: 07: Pick up the card, special condition

DESCRIPTION: The card issuer requests to retain the card. This can be due to a suspected counterfeit or stolen card.

 

LAST JOURNAL TYPE: Cancelled

RAW ACQUIRER RESPONSE: 10: Partial approved

DESCRIPTION: The transaction was cancelled. Some card issuers support partial-approval authorization. This approves a part of the requested transaction, leaving the remainder to be paid with another form of tender.

 

LAST JOURNAL TYPE: Refused

RAW ACQUIRER RESPONSE: 12: Invalid transaction

DESCRIPTION: The card issuer does not allow this type of transaction on this card/account. For example, the card is a fleet card for which this type of transaction is not permitted.

 

LAST JOURNAL TYPE: Refused

RAW ACQUIRER RESPONSE: 13: Invalid amount

DESCRIPTION: The card issuer has declined the transaction because of an invalid format or field. This response usually occurs with Cirrus or Maestro Debit and Prepaid Cards or cards that are not allowed to do online purchases.

 

LAST JOURNAL TYPE: Refused

RAW ACQUIRER RESPONSE: 14: Invalid card number

DESCRIPTION: The card number is not within a card number range supported by the scheme.

 

LAST JOURNAL TYPE: Refused

RAW ACQUIRER RESPONSE: 1A: Additional customer authentication required

DESCRIPTION: Applies for Visa. Authentication is required for the transaction. If the transaction is in the scope of PSD2 and did not go through a 3D Secure transaction, retry with 3D Secure.

 

LAST JOURNAL TYPE: Refused

RAW ACQUIRER RESPONSE: 30: Format error

DESCRIPTION: The card issuer does not recognize the transaction details being entered. This is due to a format error. The shopper should check the transaction information and retry.

 

LAST JOURNAL TYPE: Refused

RAW ACQUIRER RESPONSE: 33: Expired card, Capture.

DESCRIPTION: The customer’s card issuer has declined the transaction as Card has expired or the date is incorrect. Check the expiry date in the transaction and try processing the transaction again. Sometimes, this error code will be provided if the expiry date is entered incorrectly, NOT only for expired cards.

 

LAST JOURNAL TYPE: Refused

RAW ACQUIRER RESPONSE: 41: Lost card

DESCRIPTION: The card was reported as lost. Validate the shopper’s authenticity and refer them to their bank.

 

LAST JOURNAL TYPE: Refused

RAW ACQUIRER RESPONSE: 43: Stolen card

DESCRIPTION: The card was reported as stolen. Validate the shopper’s authenticity and refer them to their bank.

 

LAST JOURNAL TYPE: Refused

RAW ACQUIRER RESPONSE: 51 or 1107: Insufficient funds/over credit limit/ Not sufficient funds

DESCRIPTION: Insufficient funds in the cardholder’s account.

 

LAST JOURNAL TYPE: Refused

RAW ACQUIRER RESPONSE: 54: Expired card

DESCRIPTION: The card expiration date is in the past. The shopper should correct the date or use another payment method.

 

LAST JOURNAL TYPE: Refused

RAW ACQUIRER RESPONSE: 55: Invalid PIN

DESCRIPTION: The shopper has entered an incorrect PIN. The shopper should re-enter their PIN or use another payment method.

 

LAST JOURNAL TYPE: Refused

RAW ACQUIRER RESPONSE: 57: Transaction not permitted to issuer/cardholder

DESCRIPTION: The card issuer does not permit the transaction on this card/account. The shopper can use another payment method.

 

LAST JOURNAL TYPE: Refused

RAW ACQUIRER RESPONSE: 58: Transaction not permitted to acquirer/terminal

DESCRIPTION: The card issuer does not permit the transaction on this card/account. The shopper can use another payment method or contact their bank.

 

LAST JOURNAL TYPE: Refused

RAW ACQUIRER RESPONSE: 59: Suspected fraud

DESCRIPTION: The card issuer or Payyo suspects this payment to be fraudulent and therefore refuses.

 

LAST JOURNAL TYPE: Refused

RAW ACQUIRER RESPONSE: 61: Exceeds withdrawals amount limit

DESCRIPTION: The shopper has exceeded their card limit.

 

LAST JOURNAL TYPE: Refused

RAW ACQUIRER RESPONSE: 62: Restricted card

DESCRIPTION: The card issuer has restricted where the card can be used. For example, because of embargoes.

 

LAST JOURNAL TYPE: Refused

RAW ACQUIRER RESPONSE: 63: Security violation

DESCRIPTION: The card issuer indicated a security issue with this card. The shopper can use another payment method.

 

LAST JOURNAL TYPE: Refused

RAW ACQUIRER RESPONSE: 65: Exceeds withdrawal count limit

DESCRIPTION: The shopper has exceeded their card usage frequency limit.

 

LAST JOURNAL TYPE: Refused

RAW ACQUIRER RESPONSE: 65: Authentication required

DESCRIPTION: Applies for Mastercard. Authentication is required for the transaction. If the transaction is in the scope of PSD2 and did not go through a 3D Secure transaction, retry with 3D Secure.

 

LAST JOURNAL TYPE: Refused

RAW ACQUIRER RESPONSE: 70:Contact card issuer

DESCRIPTION: The card issuer indicated an issue with this card and requests contact from the shopper. The shopper can use another payment method.

 

LAST JOURNAL TYPE: Refused

RAW ACQUIRER RESPONSE: 75: Allowable number of PIN tries exceeded

DESCRIPTION: The shopper has entered an incorrect PIN more times than is allowed by the issuing bank.

 

LAST JOURNAL TYPE: Refused

RAW ACQUIRER RESPONSE: 78: Invalid/nonexistent account specified (general)

DESCRIPTION: The transaction is from a new cardholder, and the card has not been properly unblocked.

 

LAST JOURNAL TYPE: Refused

RAW ACQUIRER RESPONSE: 80: credit issuer unavailable

DESCRIPTION: The issuing bank cannot be contacted. The shopper should retry or use another payment method.

 

LAST JOURNAL TYPE: Authorized

RAW ACQUIRER RESPONSE: 85: No reason to decline a request, for account number verification, address verification, CVV2 verification, or a credit voucher or a merchandise return

DESCRIPTION: Zero-value auth request authorized.

 

LAST JOURNAL TYPE: Authorized

RAW ACQUIRER RESPONSE: 85: Not declined (Valid for all zero amount transactions)

DESCRIPTION: Zero-value auth request authorized.

 

LAST JOURNAL TYPE: Refused

RAW ACQUIRER RESPONSE: 91: Authorization Platform or issuer system inoperative / Issuer not available

DESCRIPTION: The issuing bank cannot be contacted. The shopper should retry or use another payment method.

 

LAST JOURNAL TYPE: Error

RAW ACQUIRER RESPONSE: 91: Issuer unavailable or switch inoperative

DESCRIPTION: The issuer or issuer processor cannot authorize, for example, because of downtime.

 

LAST JOURNAL TYPE: Refused

RAW ACQUIRER RESPONSE: 92: Destination cannot be found for routing/Unable to route transaction

DESCRIPTION: The shopper is using a test card number on living. The shopper should use another payment method.

 

LAST JOURNAL TYPE: Refused

RAW ACQUIRER RESPONSE: 93: Transaction cannot be completed; violation of law

DESCRIPTION: The issuing bank will not allow this transaction. The shopper should use another payment method.

 

LAST JOURNAL TYPE: Refused

RAW ACQUIRER RESPONSE: 96: System malfunction

DESCRIPTION: The issuing bank cannot be contacted. The shopper should retry or use another payment method.

Updated on December 9, 2020

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