How do I trigger a refund?
IMPORTANT TO KNOW In order for you to refund the customer for a transaction, it is important that your Payyo...
Refunds and Cancellations
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When can I process a refund or cancellation for a customer?
You can only refund a transaction with SETTLED status. For most payment methods, transactions can be refunded any time after... -
Can I issue a refund for an alternative payment method (APM)?
It is possible to make an automatic refund for all alternative payment methods Payyo offers. For more information about which... -
What happens with a refund if the credit card of a customer expired?
In case the credit card of a customer has expired in the meantime, it is not possible for us to... -
I received a refund notification via e-mail. What do I have to do?
I case you received a refund notification from Payyo this means that you do not have enough balance in your...
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