What is a chargeback?
A chargeback occurs when a cardholder disputes a charge with their bank which was made to their credit/debit card for...
Risk and Fraud
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What is the difference between a refund or a chargeback?
The main difference is who takes the action to initiate the reversal process. A chargeback is a dispute that is... -
Why does a customer request a chargeback?
According to Credit/Debit Card regulations, the cardholder has the right to dispute the charges for three main reasons: The... -
I received a Chargeback – How long do I have to reply?
The merchant has 3 days after the notification email has been sent. If no response is received within that time... -
How long is it possible for a cardholder to issue a chargeback?
Cardholders have up to 180 days from either the transaction date or the service date. It depends on whichever is...
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