What is a chargeback? A chargeback occurs when a cardholder disputes a charge with their bank which was made to their credit/debit card for...
What is the difference between a refund or a chargeback? The main difference is who takes the action to initiate the reversal process. A chargeback is a dispute that is...
Why does a customer request a chargeback? According to Credit/Debit Card regulations, the cardholder has the right to dispute the charges for three main reasons: The...
I received a Chargeback – How long do I have to reply? The merchant has 3 days after the notification email has been sent. If no response is received within that time...
How long is it possible for a cardholder to issue a chargeback? Cardholders have up to 180 days from either the transaction date or the service date. It depends on whichever is...